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After Hours Care
OPEN Monday - Friday 8:30 am to 5:00 pm
In the event of an emergency and our office is closed, please contact:
London Regional Veterinary Emergency and Referral Hospital
41 Adelaide St N, London, ON N6B 3P4, Canada
Open 24/7 including holidays 519-432-3300. Please phone ahead to alert them you are on your way!
*Travelling with a pet can be stressful. Plan ahead and ensure all of your pet's medical records are up to date.
*Prepare contact information and care plan instructions for your pet sitter and Veterinarian, should you be unable to care for your pet.
Does my pet have an emergency? In order to help triage your pet’s condition so that you can determine if your pet needs emergency care, here are some steps you can take:
1) Look at the list below to see if your pet’s condition falls into the category of Emergency Situation, Urgent Care, or Worrisome. Or use the free symptom checker at www.petriage.com Every pet is an individual but these options may provide you with some peace of mind that you are making the right decision to either drive to the emergency clinic or wait until our office opens.
2) Virtual emergency consultation: When our veterinarians are not available, you can request an after-hours consultation with another Ontario licensed veterinarian through a new partnership with Smart.Vet. To submit a request, please go to https://smart.vet, and click ‘Get Started’. Once you’ve created an account, you can decide to send in a message or request a phone / video call. Please note that messages are meant for non-urgent cases and will be responded to within 8 hours of submission. But if you submit a phone / video request, a veterinarian will reach out to you as soon as they’re available. Please just wait for a call from 289-768-8784 - this may take more than 20 minutes if they are experiencing high call volumes. Once a request has been submitted, you can add additional notes or add pictures/videos to the consultation which is generally very helpful for the veterinarians to see. If you have any issues during scheduling, you can send an email to email@example.com.
3) Phone the London Regional Veterinary Emergency and Referral Clinic at 519-432-3300. Please note that the emergency clinic may also direct you to https://smart.vet to make sure your pet’s condition is truly emergent before you drive all the way to London.
When to seek veterinary care:
Emergency Situations – seek veterinary care as soon as possible.
Urgent Care – seek veterinary care within the next 4 - 8 hours.
Worrisome – seek veterinary care within the next 12 - 36 hours.