After Hours Care

Call (647) 695-5444 when our office is closed to speak to an RVT about your pet's condition.

In an effort to improve access to veterinary care for all patients, we have teamed up with a Canadian veterinarian-led company named Smart.Vet.  Smart.Vet allows you, our clients, access to Registered Veterinary Technicians over the phone whenever our hospital is not open to take your call.  These RVTs can speak with you to ascertain the level of care that your pet requires, and will then facilitate scheduling an appointment with one of their licensed Ontario-based veterinarians.  If your pet requires critical in-person intervention, the RVT will be able to determine this over the phone with you and will assist you by making arrangements for your pet to be transferred for physical care.

The phone number you will use to access our RVTs is (647) 695-5444. There is no cost for this call or any assistance provided by the RVTs. If you are booked with a virtual veterinarian, there will be a cost of $105 plus HST for the consultation, with an additional $30 service fee if medication is prescribed.

You also have the ability to book directly with a Smart.Vet veterinarian by visiting http://smart.vet, and clicking on Register.  Once you’ve created an account, you can decide to send in a message or request a phone / video call. Please note that messages are meant for non-urgent cases and will be responded to within 8 hours of submission. When you’ve submitted a phone / video request, a veterinarian will reach out to you as soon as they’re available. Please just wait for a call from 289-768-8784 - this may take more than 20 minutes when we’re experiencing high call volumes. Once a request has been submitted, you can add additional notes or add images/videos to the consultation for the veterinarian’s reference.

The closest emergency clinic is London Regional Veterinary Emergency and Referral Hospital, located at 41 Adelaide St N, London, ON N6B 3P4. The phone number is 519-432-3300. There are sometimes very long wait times in London and it is wise to call our RVT After Hours Line first and only head to London if you are directed to do so.

Does my pet have an emergency?

When to seek veterinary care:

Emergency Situations – seek veterinary care as soon as possible.
unconsciousness, severe trauma, excessive blood loss, blue or white gums, severe pain, extremely bloated belly with unproductive retching, severe seizures, known poison ingestion and unable to induce vomiting at home.

Urgent Care – seek veterinary care within the next 4 - 8 hours.
unable to urinate, delayed labour/trouble giving birth, back to back vomiting, copious bloody or black tarry material in vomit or stool, deep laceration or bite wounds, unable to stand on one or more leg, allergic reaction or insect sting with excessive facial swelling, red sore eye (won’t hold eye open).

Worrisome – seek veterinary care within the next 12 - 36 hours.
weakness/lethargy, blood in urine, frequent urination, excessive thirst, intermittent vomiting, diarrhea, refusal to eat, 1 seizure that stops on it’s own, sore paw or leg, abscess, rash, itching, sore ear, coughing or sneezing, runny nose, new or growing lumps/bumps/swellings, loose tooth, painful mouth or painful area somewhere on the body.