To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Unfortunately, sometimes emergencies happen, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
For your convenience, "drop-off" appointments are available. This means that you could bring your pet at the time that works best for you and leave him/her with us for several hours. Usually we will ask you to drop off sometime in the morning so our doctor can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor has completed the exam, she will give you a call to go over the treatment plan for your pet and to discuss discharge instructions.
For the safety of our staff and all animals in our care, we require up to date Rabies vaccinations for all patients admitted to the hospital for elective procedures like grooming and day surgery. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.
We require full payment at the time that services are rendered. For your convenience, we accept Cash, Debit (Interac), Visa, and MasterCard. Unfortunately we cannot accept cheques from new clients and are unable to extend credit. However, we would be pleased to work with your pet insurance provider or Care Credit.
Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
All cats must be presented in an appropriate cat carrier or on a leash. If you do not have a cat carrier, most cats are quite happy snuggled in a pillow case.