Seaforth Animal Hospital

80205 North Line
Seaforth, ON N0K 1W0

(519)527-1760

www.seaforthvet.com

You are now able to connect with a Veterinarian via Message, Phone or Video!  It's easy - to book an online Telehealth Consultation with one of our veterinarians click here.

To answer a couple of common concerns:
1) Yes, you will be communicating with one of our own veterinarians! either Dr. Robin or Dr. Kathleen.
2) Yes, if you pay for a telehealth consultation but then need to come into the clinic for an urgent care exam that day, your bill will be adjusted accordingly.

Note that telehealth does not work with Internet Explorer - use Safari, Chrome, or FireFox instead. 
For help navigating the telehealth platform or information about browser requirements click here.

To Request a Telehealth Consultation:

Step 1 – The Dashboard.  
When you first login to the platform, you arrive on the Dashboard. To book a consultation or send a message, press the ‘Message Now’ or ‘Schedule Now’ buttons.

Step 2a – Sending a Message.  
Once you’ve clicked ‘Message Now’, you will arrive on the messaging sequence page. This will ask you to provide some information about your pet’s issue. Follow the sequence, input payment information, and click ‘Send Message’ at the end. Your message will be sent to the clinic and you will receive an email notification when a Veterinarian has responded. You can then login to the platform to view and respond to the Veterinarian.

Step 2b – Scheduling a Video Appointment. 
Once you click ‘Schedule Now’, you will be directed to the booking sequence page. The first step of the sequence is scheduling available time with Veterinarian. You can click ‘Change Date’ to view availability on a different date than the current date. Follow the sequence steps and click ‘Schedule Appointment’ at the bottom once complete. This will then direct you to the Digital Consultation Room!

Step 3 – Attending a Consultation.  
If it’s a Video Consultation, click Start Consultation to begin the video session.
If it’s a Phone Consultation, the Veterinarian will call you at the desired start time on your telephone.
If it’s a message, just wait for the Veterinarian to respond. You will be notified via email when the vet responds.

If our office has scheduled a Telehealth Consultation for you:

Step 1 – Email Confirmation.  
If you’ve been booked for a consultation by the clinic, you will receive an email notification of you booking. Click the link within the email to setup your account or view the consultation.

Step 2 – Set Up Your Account and Login.  
If you’re a new user to the telehealth platform, you will need to setup your account by entering your email address and setting a password. If you’re an existing user, you will simply need to login. The link within the email will direct you to the appropriate page.

Step 3 – Confirming Your Appointment.  
Once you’re logged in, you will arrive on the Dashboard. Your upcoming appointment will appear in the ‘Upcoming Appointments’ section on the Dashboard. Click on the ‘Confirm Appointment’ button located in the button right box of the upcoming appointment.

Step 4 – Completing the Booking Information.   
In order to confirm your appointment, follow the steps within the booking sequence. You may be asked to answer intake form questions that help the Veterinarian understand more about your reason for the consultation. For paid consultations, we accept major credit cards. You will need to enter your credit card number and valid postal code. Click ‘Confirm Appointment’ to complete the booking.

Step 5 – Attending a Consultation. 
If it’s a Video Consultation, click Start Consultation to begin the video session.
If it’s a Phone Consultation, the Veterinarian will call you at the desired start time on your telephone.
If it’s a message, just wait for the Veterinarian to respond. You will be notified via email when the vet responds.